Refund policy

Viking Outdoors LLC — Return & Refund Policy
Last updated: September 23, 2026

30-day returns

We accept return requests for eligible, unused products purchased directly from Viking Outdoors within 30 calendar days after delivery. If a single product arrives in multiple boxes, the window begins when the last box for that product is delivered. Contact sales@vikingoutdoorco.com within this window to start your return.

Return condition

Apparel and hats must be unworn, unwashed, unaltered, and free of stains, odors, pet hair, and damage, with their original tags attached. A brief indoor try-on to check fit is permitted.

Tents, camp furniture, sleep products, and pumps must be unused, clean, dry, and complete, with their original packaging, instructions, carry bags, and included accessories. You may open the packaging to inspect the contents. Equipment that has been assembled, inflated, slept on, used outdoors, or otherwise used is not eligible for a change-of-mind return. These condition requirements do not prevent a claim for a defect, delivery damage, an incorrect item, or any remedy required by law.

How to request a return

Email sales@vikingoutdoorco.com with your order number, the item you want to return, and the reason. For damaged, defective, or incorrect items, include photos of the item and packaging if you can safely do so. Do not use a product that appears unsafe.

We will provide return instructions and the correct return address. Please obtain authorization before sending products back; the address printed on the shipping label may not be the correct return location. Do not send a return to our business address unless we instruct you to do so.

Send your authorized return within 14 calendar days after receiving the instructions, unless we agree to another date. If we arrange a freight pickup and the carrier delays it, that delay will not make an otherwise eligible return late. Keep your return tracking or freight receipt.

Return shipping and freight

For a change-of-mind, fit, size, or color return, the customer pays the return shipping or freight. Large tents and other equipment may require multiple cartons or freight service, and return costs can be substantial. Contact us before arranging a carrier so we can confirm the package requirements and return address.

If we arrange the return transportation, we will disclose its cost for your approval before booking. You may pay that approved amount separately, or authorize us to deduct it from your refund. We do not charge a restocking fee or a separate refund-processing fee.

When standard outbound shipping was included at no charge, we will not deduct our original outbound shipping cost from an eligible refund. Shipping charges you actually paid, including apparel shipping and expedited shipping or freight, are not refundable for a change-of-mind return after the service has been provided, except where required by law or where Viking Outdoors failed to provide the agreed service.

Please return every carton and all included components for the product being returned. Pack items securely using the original protective packaging. If packaging is missing or damaged, contact us before shipping so we can discuss safe packaging and eligibility. Do not ship a damaged battery or other potentially hazardous item without specific carrier instructions.

Damaged, defective, missing, or incorrect products

Inspect your delivery promptly. If possible, note visible freight damage on the delivery receipt and photograph the packaging and product. Contact sales@vikingoutdoorco.com as soon as you discover a problem so we can help. Failure to photograph damage or note it on a receipt does not automatically eliminate your rights.

For a confirmed product defect, delivery damage, or an item we sent incorrectly, Viking Outdoors pays the necessary return transportation and the shipping cost of any replacement. We will arrange an appropriate repair, replacement, or refund, taking account of the issue and your rights under applicable law. If a refund is appropriate, it includes the amount paid for the affected product, applicable tax, and any outbound shipping charges attributable to that product. If our error makes the entire order unusable and it is returned, we refund the entire order and its shipping charges.

The 30-day change-of-mind window and unused-condition requirements do not limit any applicable warranty or legal rights for defective or misdescribed products. Keep the packaging where practical, but original packaging is not an absolute requirement for these claims. This policy does not create a separate fixed-term product warranty.

Refunds

We will inspect the return and process an eligible refund within 7 business days after receiving it, or sooner if applicable law requires. If there is an eligibility issue, we will contact you with the reason and available next steps. We will not impose an undisclosed fee or substitute store credit without your agreement.

Refunds are based on the amount actually paid after discounts, plus applicable refundable tax, less only an approved return transportation charge described above. Refunds go to the original payment method. Your bank or payment provider may need additional time to post the credit. If the credit is missing after its normal processing period, contact us and we will help trace it.

Exchanges

To exchange an eligible item, contact us to arrange a return and place a new order for the desired item. Availability and pricing apply when the new order is placed. For voluntary size or color changes, the return shipping terms above apply; shipping on the new order follows our current shipping policy. We cover replacement shipping when the exchange resolves our error or a confirmed defect.

Cancellations and delivery delays

Contact us promptly if you need to cancel. Orders canceled before carrier handoff receive a full refund, including shipping charges. If the order has already shipped, the return terms above apply. Preorders follow the same cancellation terms before shipment.

If we cannot ship within the timeframe promised, we will explain the delay and provide the cancellation and refund options required by law. A preorder or shipping delay does not remove those rights.

Your rights and contact information

Nothing in this policy excludes rights or remedies that cannot lawfully be limited. Policy changes will not reduce the return or warranty rights promised when an earlier order was placed.

Viking Outdoors LLC
sales@vikingoutdoorco.com
Business correspondence: USA, Franklin, TX 77856, United States.
This is not a return address unless we specifically confirm it for your return.